Jordan DROIN
Employment Advisor & Digital Support Specialist
Saint-Laurent-La-Gâtine, FR.About
Highly motivated and versatile Employment Advisor with over 4 years of experience at France Travail (formerly Pôle Emploi), specializing in comprehensive job seeker support, digital assistance, and workshop facilitation. Proven ability to effectively manage client relationships, implement solutions, and adapt to evolving demands. Possesses strong organizational, communication, and interpersonal skills, complemented by a proactive and dynamic approach to problem-solving. Holds a valid driving license (Permis B) and owns a vehicle, ensuring mobility for professional engagements.
Work
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Summary
Provided comprehensive guidance and digital assistance to job seekers, fostering their professional integration and enhancing their employability skills.
Highlights
Managed and optimized appointment schedules for job seekers, ensuring efficient service delivery and high client satisfaction.
Provided in-depth guidance and personalized support to job seekers, assisting them in understanding labor market demands and navigating career opportunities.
Delivered essential digital assistance and orientation, significantly enhancing job seekers' proficiency in online job search tools and digital platforms.
Developed and facilitated engaging workshops on effective job search strategies and digital literacy, empowering individuals with critical skills for the modern workforce.
Addressed and resolved complex employment-related inquiries, implementing both temporary and definitive corrective solutions to support job seeker progression.
Maintained a professional and welcoming physical and telephone reception, serving as the primary point of contact for a diverse range of client needs.
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Summary
Engaged visitors through interactive tours and educational activities, promoting cultural heritage.
Highlights
Led guided tours and educational programs, enhancing visitor understanding and appreciation of local heritage.
Developed and delivered engaging animation activities for diverse audiences, improving visitor experience.
Contributed to the overall positive atmosphere and operational efficiency of the ecomuseum.
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Summary
Gained practical experience in television technology and technical support within a retail environment.
Highlights
Assisted with the installation and troubleshooting of television and electronic equipment.
Supported customer inquiries related to technical issues, providing initial diagnostics and solutions.
Learned about various aspects of technical service and customer interaction in a professional setting.
Education
Languages
French
Native
English
Proficient
Skills
Teamwork
Collaboration, Cross-functional teams, Interpersonal skills.
Client Relationship Management
Client advising, Customer service, Client reception, Conflict resolution.
Appointment Management
Scheduling, Time management, Organizational skills.
Communication
Physical reception, Telephone reception, Active listening, Verbal communication.
Problem Solving
Demand identification, Needs assessment, Solution implementation, Corrective actions.
Digital Literacy
Digital support, Online tools, Workshop facilitation.
Autonomy
Self-management, Independent work.
Proactivity
Initiative, Anticipation.
Versatility
Multitasking, Diverse tasks.
Adaptability
Flexibility, Change management.
Interests
Video Editing
Content creation, Post-production.
Hiking
Outdoor activities, Nature exploration.
Japanese Culture & Animation
Anime, Manga, Cultural studies.
Magic & Card Tricks
Sleight of hand, Performance arts, Entertainment.